Merrychef continues focus on customer service
GUILDFORD, UK – Merrychef announces further aftersales support for customers as it extends its warranty on genuine Merrychef parts, fitted by a factory trained technician, from 90 days to 1 year.
Colin Lacey, VP and Managing Director of Merrychef explains further,
“As a business we have made a commitment to our customers to deliver best in class aftersales support. We have several initiatives underway, and this is the first that we have been keen to announce as quickly as possible. Our industry faces many challenges and as a company we have focused our efforts on inventory availability and short equipment lead-times to ensure that our customers can benefit from supply chain continuity. We have also looked at areas where we can add value, especially at a time when many operators are having to “make do and mend”, and our warranty extension has been created to assist with this.”
Merrychef high speed ovens are renowned in the industry for reliability and longevity, but like any piece of complex equipment, occasionally things can go wrong, and the business has a strong commitment to get customers operational again as quickly as possible.
Having recently joined Merrychef as Aftersales Director, Neil Tiley’s mission is to ensure that Merrychef customers receive best-in-class support over the lifetime of their oven. He explains,
“Our Factory Trained Technicians are the best in the business when it comes to diagnosing faults accurately and fitting our genuine OEM parts correctly. So, the replacement part should function just like it did when the oven was new. Extending the spare parts warranty to 1 year, has the aim of providing Merrychef customers with real peace of mind”.
For further information on Merrychef, please visit, https://www.merrychef.com.
