Merrychef highlights importance of customer support with global appointment
Neil Tiley joins leadership team as aftersales director
GUILDFORD, UK – Merrychef announces a new role within the leadership team that puts the customer firmly at the heart of its business. Neil Tiley joins the team as Aftersales Director and brings over 20 years of experience in global service roles. Working across different industries from Semiconductors to Medical Devices, Neil’s experience in the field of customer service covers large accounts as well as field sales and channel partners.
Colin Lacey, VP and Managing Director of Merrychef is delighted to welcome Neil to the Merrychef Team,
“The experience that Neil will bring to our aftersales service is extraordinary and we have already started to integrate his learnings into our business model. His mission is clear, we want our customers to have the absolute best-in-class support over the lifetime of their Merrychef equipment, and Neil’s knowledge and capability in this field will allow our company to further elevate the customer service experience.”
A new position to the Merrychef Team, this role will see Neil taking responsibility for Merrychef’s aftersales support on a global basis and he will be working directly with the engineering and operations teams who are UK based whilst also overseeing Merrychef’s regional service teams.
Having already made a start to his new role, Neil comments,
“I’m absolutely thrilled to join the team at Merrychef, my first few weeks have been spent learning about the business and how we operate as well as meeting everyone across the different departments. I’ve had the most amazing welcome from everybody in the company and across the wider Welbilt group too, and I’m looking forward to working with the team to advance our customer service experience further.”
For further information on Merrychef, please visit, https://www.merrychef.com.
